The small print, without the small print.

Last updated: 14 April 2026

1. Who these terms are with

These terms (“Terms”) form a legal agreement between you (“you”, “the customer”) and PageLaunch (“we”, “us”, “our”), a web-design and hosting business based in Crawley, West Sussex, United Kingdom. Contact: hello@pagelaunch.co.uk.

By using pagelaunch.co.uk, buying a website package or subscribing to hosting, you agree to these Terms. If you do not agree, please don’t use the site or buy our services.

2. What we do

We design, build, host and maintain websites for small businesses across the UK. Our services fall into two broad categories:

• Website design packages — a one-off build service (currently our Starter, Growth and Pro tiers, priced from £120).
• Hosting subscriptions — an ongoing monthly service that keeps your site live, secure and up to date (currently £4.99, £11.99 or £29.99 per month).

Exact deliverables, inclusions and timescales for each tier are shown on the pricing page and are confirmed in your order summary at checkout.

3. Placing an order

When you click “Pay” on our sign-up form you are making an offer to buy from us. A contract is formed when we email you an order confirmation. If for any reason we cannot accept your order (for example payment fails, or the package has been substantially changed) we will refund any payment taken and the contract will not be formed.

You must be at least 18 and have authority to enter into the contract on behalf of the business you are ordering for.

4. Prices, payment and Stripe

All prices are in pounds sterling (GBP) and, where shown, include VAT where applicable. Payment is processed securely by Stripe Payments Europe, Ltd. — we never see or store your card details.

• Website packages are paid upfront by card at checkout.
• Hosting subscriptions are billed monthly by Stripe on the anniversary of your sign-up date. By starting a subscription you authorise Stripe to take recurring payments from your chosen payment method until you cancel.
• Failed payments: if a subscription payment fails, Stripe will retry automatically. If we can’t collect payment after a reasonable number of retries, we may suspend your hosting until the balance is cleared. We’ll always email you first.
• Price changes: we may change subscription prices from time to time. We’ll give you at least 30 days’ notice by email and you can cancel before the new price takes effect if you don’t agree.

5. Your right to cancel (Consumer Contracts Regulations 2013)

If you are a consumer buying for purposes outside a trade, business or profession, you have a statutory right to cancel your order within 14 days of ordering, without giving a reason. To cancel, email hello@pagelaunch.co.uk within the 14-day window.

Important exceptions under those Regulations:

• Website design work: our design service is bespoke digital content. If you ask us to start work inside the 14-day cancellation window (which most customers do, so we can meet your launch date), you expressly consent to us beginning supply before the window ends and accept that you will lose the right to cancel once the work has been fully performed.
• Hosting already delivered: once a monthly hosting period has started we may charge for services already supplied on a pro-rata basis.

Most PageLaunch customers are businesses rather than consumers. Businesses do not have the 14-day cancellation right — please read the cancellation terms below.

6. Cancelling a hosting subscription

You can cancel your hosting subscription at any time by emailing hello@pagelaunch.co.uk. Cancellation takes effect at the end of your current paid month — we don’t refund part-used months unless the law requires. There is no minimum term and no cancellation fee.

After cancellation we will take your site offline. We’ll hold a final backup for 30 days in case you change your mind; after that the site is permanently deleted.

7. Refunds

• Before work begins: if you cancel a website package before we’ve started work we refund 100%.
• After work begins: we will refund any amount that is not reasonably attributable to work we’ve already done or third-party costs we’ve already incurred.
• After launch: website design packages are non-refundable once the site has been delivered and approved, as the digital content has been fully performed with your consent.
• Hosting: see section 6.
• Duplicate or incorrect charges: refunded in full, no quibble.

Refunds are processed through Stripe back to the original payment method within 5–10 working days.

8. Your content and intellectual property

Your content: any text, images, logos, trademarks or other material you provide for your website remains yours. You grant us a non-exclusive licence to use it for the purposes of building, hosting, supporting and promoting your site (for example, including a screenshot of your site in our portfolio — you can opt out in writing).

You confirm that you own or are licensed to use all content you supply, and that it does not infringe anyone else’s rights or break the law. You agree to indemnify us against any claim arising from content you have supplied.

Our work: once your website package is paid in full, you receive a perpetual licence to use the final website as delivered. Our underlying templates, reusable code components, internal tools and processes remain our intellectual property.

Third-party assets: any stock images, fonts or plugins we include are used under their respective licences, which pass through to your site.

9. Hosting — what you can expect

• Uptime: we target 99.9% monthly uptime. We use Microsoft Azure Static Web Apps, which is designed for high availability. We don’t offer service credits for downtime below that target — see limitation of liability below — but we take uptime seriously and will investigate any extended outage.
• Backups: sites built on our hosting are backed up regularly. We aim to restore within 24 hours of a reported data-loss event, but can’t guarantee zero-loss restoration.
• Security updates: included in every hosting plan.
• Support: email support is included. Response times vary by tier and are shown on the pricing page.

10. Fair-use policy for “unlimited” services

Our Full Care hosting tier (currently £29.99/month) advertises unlimited small edits. “Unlimited” means we don’t count requests the way a competitor might meter them — it does not mean literally without limit. This section explains the fair-use rules that apply, so there are no surprises on either side.

What counts as a “small edit”

• Text changes (wording, headlines, prices, opening hours).
• Swapping out photos, logos or images you supply.
• Adding or removing items from existing lists (services, staff, menus, FAQs).
• Updating contact details, social links, or map pins.
• Minor styling tweaks within the existing design (e.g. button colour adjustments).
• Publishing short blog posts or news items you’ve written.

A small edit is work we can reasonably complete in about 30 minutes or less.

What doesn’t count as a small edit

• New pages that need design, layout or structural planning.
• Whole-site redesigns or rebrands.
• New functionality (booking systems, e-commerce, calculators, custom forms).
• Integrations with third-party platforms (CRMs, mailing lists, social feeds).
• SEO campaigns, content writing or copywriting services.
• Custom development, scripting or complex CSS work.
• Bulk content migration (for example importing dozens of blog posts).

Work that falls outside the small-edit definition is quoted separately at a fair hourly rate. We’ll always tell you before we charge for anything.

Fair-use guidelines

• Volume: we aim to turn around up to 10 small-edit requests per calendar month, or roughly 4 hours of work, whichever is reached first. If you consistently need more, we’ll have an honest conversation about whether a higher-tier arrangement makes sense.
• Turnaround: we aim to action small edits within 2 working days. Urgent edits are best-effort.
• Bundling: where sensible we’ll bundle several small edits into one piece of work.
• Not bankable: unused edits in a given month don’t roll over to the next.
• Reasonable use of hosting resources: hosting is sized for a typical UK small-business website. Using the service as a public file/video CDN, to host huge media libraries, for bulk email sending, crypto-mining, or anything that disproportionately affects platform performance is outside fair use. We’ll contact you first if usage looks abnormal.

When we’ll step in

If your use genuinely falls outside fair use, we’ll tell you — we won’t surprise you with a bill. Typical next steps are: (a) quoting the extra work as a one-off, (b) suggesting a higher-tier plan, or (c) agreeing a fair monthly ceiling that works for both of us. Fair use exists so honest customers get a great deal without being subsidising anyone who’s gaming the definition of “unlimited”.

This fair-use policy applies only to services advertised as “unlimited”. Metered and fixed-inclusion services (for example Hosting + Updates) work to the inclusions stated on the pricing page.

11. Acceptable use

You must not use our services to host, publish or distribute:

• Illegal content or content that infringes intellectual-property rights.
• Malware, phishing pages, or anything designed to defraud visitors.
• Adult content, gambling, weapons, or anything that breaches the advertising codes.
• Content that is defamatory, harassing, hateful or breaches someone’s privacy.
• Anything that interferes with our platform (for example excessive resource use, mass-email broadcasting, crypto-mining).

If we reasonably believe your site breaches this section, we may suspend it to investigate. We’ll usually contact you first; in serious cases (for example an active phishing attack) we may suspend immediately and notify you as soon as practical.

12. Changes we may make

We may update these Terms occasionally. If we make a material change we’ll email existing customers at least 30 days before it takes effect and update the “Last updated” date at the top. Your continued use of our services after that date means you accept the updated Terms. If you don’t accept them, you can cancel under section 6.

13. Suspension and termination

We may suspend or terminate your access to our services if:

• You’re seriously or persistently in breach of these Terms;
• A subscription payment remains unpaid after reasonable reminders;
• We’re required to by law or a competent authority.

Where practical we’ll give you notice and a chance to put things right. You can terminate at any time as set out in section 6.

14. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited under English law (including a consumer’s statutory rights under the Consumer Rights Act 2015).

Subject to that:

• We are not liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss.
• Our total liability for any claim arising out of or in connection with the services, in any 12-month period, is capped at the amount you have paid us for those services in that 12-month period.
• We are not responsible for outages or data loss caused by third-party providers (for example Microsoft Azure, Stripe, Google) beyond our reasonable control, although we will work in good faith to resolve them.

You are responsible for keeping your own copies of any content you provide or upload.

15. Consumer rights

If you are a consumer, you have statutory rights under the Consumer Rights Act 2015 that cannot be taken away by contract. Nothing in these Terms affects those rights. In particular, digital services we supply must be of satisfactory quality, fit for purpose and as described.

16. Events outside our control (force majeure)

We are not liable for any failure or delay caused by events outside our reasonable control — for example major internet outages, cyber-attacks on upstream providers, flood, fire, war, or government action. If such an event materially affects our ability to provide the service, we’ll notify you and try to find a workaround.

17. Privacy and cookies

How we handle personal data is set out in our Privacy Policy and our Cookie Policy. Those documents form part of these Terms.

18. Complaints and disputes

We want you to be happy with our service. If something isn’t right, email hello@pagelaunch.co.uk and we’ll do our best to resolve it within 14 days. If we can’t agree, consumers have the right to use alternative dispute resolution services — we’ll tell you which scheme applies if you ask. Either party may also bring court proceedings as set out below.

19. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of them (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.

20. General

• Entire agreement: these Terms, together with your order confirmation, the Privacy Policy and the Cookie Policy, form the whole agreement between us on this subject.
• Assignment: you can’t transfer your contract to anyone else without our written consent. We may transfer our rights and obligations to a successor business on reasonable notice.
• No waiver: if we don’t enforce a right straight away, that doesn’t mean we’ve waived it.
• Severability: if a court finds any clause unenforceable, the rest continues in force.
• Third parties: no one other than you and us has any rights under these Terms (Contracts (Rights of Third Parties) Act 1999 excluded).

21. Contact

PageLaunch · Crawley, West Sussex, United Kingdom · hello@pagelaunch.co.uk